Preventative+ Maintenance Plan
Preventative Plus Bi-Annual Service Visits
Our Preventative Plus Service Plan is designed to keep your surveillance system running at peak performance year-round — not just when something breaks.
Twice a year, our technicians perform a comprehensive, hands-on maintenance visit to proactively identify issues, optimize system performance, and extend the life of your equipment. These scheduled service visits go far beyond a basic checkup — we inspect, clean, test, adjust, and verify every critical component of your system to ensure you’re capturing the footage you need, when you need it most.
During each visit, we review system history, inspect cameras and hardware for wear or damage, clean lenses and housings, verify proper focus and field of view, test PTZ functions, confirm remote viewing transmission, and ensure recorders and network equipment are functioning properly. We also perform firmware updates, tighten mounts and fittings, relabel equipment as needed, and correct minor issues on the spot whenever possible.
After service is complete, you’ll receive a detailed maintenance report outlining system status, work performed, and any recommended next steps — giving you full visibility into the health of your security investment.
The result?
Greater reliability, clearer footage, fewer unexpected failures, and peace of mind knowing your system is always ready when it matters most.
